Live Chat

Want to monitor visitors to your website realtime? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop? Our Live Chat Services (powered by LiveHelpGenie) allows you to do this and much more.

Track visitors on your website - LiveHelpGenie provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
You can invite Visitors to chat with you - Simply click on the "Invite" button in your agent console and a chat window will popup on the screen of the visitor you selected.

LiveHelpGenie is the best sales tool you will ever invest in. Buy LiveHelpGenie now for your website, and provide a live, interactive shopping experience to your Customers.

Live Chat Plans a	Basic	Small Business	Corporate	Enterprise
Monthly Price	INR 500 Per Month	INR 1000 Per Month	INR 2000 Per Month	INR 9000 Per Month
No. of simultaneous Agents	3	5	7	10
No. of Departments		2	5	Unlimited
Secure SSL based Chat
Detailed Reporting and Statistics
Private Labeling
Chat Features
Multiple Simultaneous Agents
Intelligent Chat Distribution
Agent to Agent transfer
Operator to Operator chat
Intuitive Windows-based agent interface
Ability to accept / reject incoming chat requests
Unlimited Simultaneous chats
Canned Response Manager
Push Images, Links, Pages, Proactive Messages
Ability to chat in multiple languages
Emotions
Leave a message when offline
Chat Initiation
Visitor initiated Chat from Website / Email
Invite Visitor to Chat
Force Chat
Activity Monitor
Real-Time Site Activity Monitor
Monitor 1000's of visitors simultaneously
Visitor History
Visitor Browser Type, Country, Browsing history
Visitor Time spent per page
Branding & Customization Features
Visitor's chat window fully customizable
Chat Button/Icons fully customizable
Fonts, Colours and Font Style
Reporting and Analysis
Chat Satisfaction Survey
Retrieve/Search Chat Transcripts
Detailed Reporting and Statistics
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