Sales FAQ

Quickly find answers to the most commonly asked questions via the sales FAQ below. If you need furthur assistance please contact our sales dept here.

Do you offer a money back guarantee?

We offer a no-hassle 30 day money back guarantee.

What type of payment do you accept?

We accept all major credt cards including Visa, MasterCard, American Express, Discover, Solo, Maestro, Visa Delta, and Visa Electron. We also accept Paypal, Moneybookers, Money Order, Cashiers Check, and Personal Checks. All mail-in payment must be drawn in US funds.

Are there any discounts if I paid annually?

Our prices are already very competitive. We don't provide any discounts for annual payments.

How long does it take to setup an account after I order?

If you order during normal business hours ( 10am - 6pm Monday - Saturday ), it can be setup within the same day. If you order after business hours, it will be setup the next business day. Orders placed over the weekend may experience a slight delay.

Do I get root access to the server?

You do not get root access to the server. You will need your own dedicated server in order to get root access.

Can resellers create sub-resellers?

A reseller can't create sub-reseller accounts but you can resell our reseller accounts as your own. You would bill your client for the reseller plan at a marked up rate, you pay us our fee. We setup your account and email you the account details which you send to your client.

I am with another host and wonder if you can help me transfer my accounts?

We can provide transfer assistance for up to 30 accounts free if you are hosted on a cPanel server. Send an email to cs@websupporters.com with the domain name, cpanel username and password for each account you want transferred.

Where are your servers located?

Our USA servers are located in the Net Access (NAC) datacenter in New Jersey and the AtlantaNAP datacenter in Atlanta. Our UK servers are located in the Bluesquare datacenter in England.

Do you allow adult websites on your servers?

We do not allow adult content on our servers. Please see section 2.2 of our AUP for more information.

Do you use a third party monitoring service to provide uptime reports?

We use WebSitePulse(www.websitepulse.com) to provide our clients with unbiased uptime reports from an outside third party. Uptime reports are provided to active clients.

Are there any types of advertising placed on my account?

We do not place any type of advertising such as banners, popup's, etc. on your website.

Do you provide support directly to my end user?

We provide end user support only on selected plans. If you are not contracted through us for end user support than you are responsible for your client's support. If you don't know the answer to a support question, you can contact us 24/7 for the answer and relay it to your customers.

Do you provide billing to my clients?

We provide you with the web space, bandwidth, and other hosting related features. You are responsible for billing, and support to your end user.

What is overselling enabled?

Overselling enabled is where we take the amount of disk space and bandwidth ACTUAL USE between all your accounts. For example, if you had the 5 GB space and 75 GB transfer plan and you decided to offer plans such as 1 GB space and 15 GB transfer on your site, you would only be able to offer it to 5 clients. With overselling enabled, you would be able to offer as many as you want as long as the aggregated amount USED between all your accounts does not go over the 5 GB space and 75 GB transfer.

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