DOMAIN REGISTRATION POLICY
Domain Registration Policy:
The domain will be register after receiving the payment.
You can manage your domain using following link: http://www.websupporters.com/members/ or you can email us your query at firstname.lastname@example.org from your registered email id only.
Privacy Protection is applied for not all TLD's & it is chargeble.
You can not rename/replace your domain name once it is registered.
Domain Registration Refund:
If there is a trademark issue or copyright violation with the domain that has been recently registered, then you can request that WebSupporters unregister the offending domain name at any time; however, there is no refund for this.
Eligibility for a domain refund is not guaranteed and will be determined at the time of cancellation.
Refund requests for .com, .net. and .org domain names made within the 1 day will have the Rs.150 value subtracted for those TLDs and it will be add in your credit balance. you can use this amount to registering other domains or other services.
Unfortunately, any ccTLD domain name purchases made are non-refundable.
You can renew your domain for multiple years depend on TLD.
Domain name can not be renewed in redemption period.
If you want to restore domain it is chargeble & restoration price will be depend on TLDs.
If you renewed your domain after expiry date then it will take 24 to 72 hours for DNS propagation.
Domain Transfer to Websupporters:
A domain name is in the first 60 days of an initial registration period will not be transferred.
You have to pay domain transfer charges while transferring your domain to Websupporters.You will get 1 year renewal free from current expiry date of that domain.
The transferring domain should be unlocked & get EPP code from old registrar.
The domain transfer process initiated only when you have approve the domain transfer email. Then it will take 5 to 7 days to complete process.
Domain Transfer from Websupporters:
If you registered your domain name from WebSupporters, you can get your EPP code by sending request on email@example.com from your registered Email id with us, then you will get confirmation email for EPP code request. After your confirmation you will get EPP code with unlocked domain.
Please Note the domain should be Active status not in expired or in redemption period. You have to request for EPP code before 7 days from expiry date.
Move Domain to Websupporters:
A domain name is in the first 7 days of an initial registration period will not be moved.
If you want to move domain to Websupporters from another service provider or reseller, we will provide you customer id & user id that you have to provide it to old service provider or you can do it by yourself if you have access.
You have to pay domain transfer charges & you will get 1 year renewal free from current expiry date of that domain.
The moving duration is depend on your old service provider or registrar.
Move Domain from Websupporters:
If you want to move domain from Websupporters to another service provider or reseller, You have to request to move your domain before 7 days from expiry date only from your registered email ID.
you have to provide valid customer id & user id to us, then you will get confirmation email for your domain move request. After your confirmation We will move your domain on your new panel within up to 72 working hours.Your domain should not be expired or in redemption period.
If your domain is expired then you can renew it any time before redemption period & then we will move the domain within 72 working hours.